Reverse Logistics

About Course

Sustainability in Supply Chain, Reverse Logistics, Reverse Supply Chain, Closed loop Supply Chain


Importance of Reverse Logistics in Supply Chain

In e-commerce, reverse logistics is the process of coordinating returns. All operations related to how the returned product is shipped by the customer, where it’s shipped to, and how it’s processed when it gets there involves reverse logistics. It is the set of activities that are conducted after the sale of a product to recapture value and end the product’s lifecycle.

It is a higher level perspective that includes the overall process of planning, implementing and controlling the inbound flow and storage of secondary goods and their related information.

The Process and Challenges of Reverse Logistics:

In a warehouse setting, it involves the process of planning, implementing and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal.

In reverse logistics, goods move from the end consumer back to the seller or manufacturer. The most common example is when a consumer returns a purchased item for a refund. The returned products may be resold or disposed of permanently.

The processes that a product can undergo include:

  • Remanufacturing – rebuilding the product with reused, repaired or new parts
  • Refurbishment – resale of a returned product that has been repaired or verified to be in good condition
  • Servicing – a broad category that includes customer service, field service and product returns, such as the issuance of return merchandise authorizations
  • Returns management
  • Recycling and waste management
  • Warranty management
  • Warehouse management

Challenges of Reverse Logistics:

It comes with a lot of challenges. One of the most common is tracking the profitability of the reverse logistics process. Depending on the items, it’s not always profitable to ship products back to a distribution centre because the value of a product may be less than the cost of shipping.

Another common challenge is having the necessary infrastructure to track an item’s warranty status. It’s also important to ensure any repair process is cost-effective.

Why is Reverse Logistics Important?

The traditional product cycle ends when the end customer makes their purchase. However, now, the product’s life cycle has been expanded to include dissolution of the product after the end-user has extracted its maximum use or value. Logistics, either forward or reverse, can have a significant impact on the asset recovery of the business.

The most important reason to adopt strategies is because of its profitability. All of these other aspects of asset recovery lead to the same place, decreased expenses and increased revenues. It will improve every step of the supply chain which will have a rippling effect on the rest of the business. The trend of reusing and recycling is gaining momentum. This will encourage new forms of competition within the industry.

What Will I Learn?

  • Understand basic concepts of Sustainability and why reverse logistics becomes essential in current market environments

Topics for this course

9 Lessons1h 56m 20s

Session 1 Introduction

What is reverse logistcis00:14:45

Session 2 Types of returned products

Session 3 Reverse cycle models

Session 4 direct vs reverse

Session 5 Design inputs

Session 6 Brand loyalty and warranty

Session 7 Disposal

Session 8 Data capture

Session 9 Outsource

About the instructor

I am a Supply Chain / Logistics / Sourcing Professional. Trainer and consultant. Worked in large MNCs in Supply Chain, Logistics for nearly 3 decades and have in-depth practical knowledge in each of the sub-domains Currently engaged in consultation, training and certification programs of world's leading Supply Chain Institutes. Also have our own job oriented programs. Sub domains includes Materials, Logistics, Supply Chain Analytics, Purchasing/Sourcing, Warehousing, Transportation, Inventory Optimization etc Saved in Millions for organisations, in Inventory optimizations and improved all related processes Improved customer fill rates and reduced cost of operations Solved work-place issues / problems in their occupation of Supply Chain professionals Specialties: Supply Chain Management, Logistics, Sourcing, Material Planning, Forecasting, Production scheduling, Warehouse management, Picking and line feeding, Logistics, Imports, exports, EOU, Lean, Operational Excellence, Productivity Improvement, employee & contractor management, Legal compliance ASCM, APICS, ISM
4.32 (139 ratings)

24 Courses

151 students

Student Feedback


Total 5 Ratings

1 rating
3 ratings
1 rating
0 rating
0 rating

good course which provided me with basic insights about supply chain sourcing

It is very useful in the supply chain, especially in supplier selection and segmentation, and the relationship we should keep with each one for a win-win.

An interesting learning experience. It is made by looking for various Challenges of Reverse Logistics.

This information is very valuable! I appreciate the information and the instructor's knowledge.

The course was really helpful and full of information. Learned a lot of technical terms and definitions.


Material Includes

  • videos


  • Basic English knowledge

Target Audience

  • Any one interested in green supply chain
Open chat
Can we help you?