The Supply Chain Operations Reference (SCOR) model provides a reference framework for efficiently analysing and measuring supply chain performance. The SCOR model covers the supply chain from the supplier’s supplier right through to the customer’s customer. Each link in the chain revolves around the same five processes: plan, source, make, deliver and return.
The SCOR model was developed in the USA and is managed by the APICS Supply Chain Council. This reference framework enables users to identify, manage and discuss supply chain processes. It is based around five distinct processes:
One aspect of the SCOR model is a set of performance indicators (KPIs) enabling supply chain performance to be measured. Examples of such KPIs include: